Terms & Conditions

Rental Policy:

All rent, deposit and delivery amounts are collected prior to the rent period starting the product needs to be return at the end of the rental period or can be renewed based on availability and customer requirement.

Shipping Policy:

Cool Master UAE reserves the right to cancel or change the shipping timing of any order with a prior intimation and Cool Master UAE will not be responsible for any loss accrued due to the delay in shipping the rental products or due to the cancelation of the delivering the rental products.

Return Policy:

1- Rented items can be return at the time of delivery if the item is not the same as described by the salesperson, or on a label or sign, or in an advertisement, or does not match the sample they were shown

2- Purchased goods can be returned for a refund (or for a repair, replacement or a credit note), within 7 days from delivery time, if the item:

  • Has a manufacturing fault that wouldn’t normally have been detected at the time they bought it before 1st use; (hidden fault)
  • Is not the same as described by the salesperson, or on a label or sign, or in an advertisement, or does not match the sample they were shown;

After 7 days, the refund policy won’t be applicable any more, However, goods that are under-warranty still eligible for free repair /replacement, please refer to our limited warranty policy below.

Quality Check:

In order to ensure top quality customer experience, we do a quality check on orders dispatched at our end. If we find any fault in the product(s) in your order, we reserve the rights to cancel the order partially or fully. On such cases, we shall notify you about the same.

Refund and cancellation Policy:

For any booked order customer can cancel that order 48 hours prior to the delivery time and in case customer cancel the order later than 48 hours prior to the delivery time customer will be charged 25% of the order value unless in case of Compelling circumstances

Limited Warranty Policy:

For One (1) year from date of purchase, Cool Master UAE, warrants any original component part or parts of its sold items that are found, upon

examination by factory-authorized personnel, to be defective in material or workmanship.

If the Equipment and/or its original component parts develop a defect covered by this limited warranty within the

applicable time period described below, the same will be repaired or replaced at Cool Master UAE option. In the case of a breach of any implied or written warranty relating to the equipment and/or its component parts, Cool Master UAE shall not be liable for Damages due to acts of god, accident, misuse, abuse, negligence, modification of, or to any part of the product. This warranty does not cover damage due to improper operation or maintenance, connection to improper power socket or cable, or attempt to repair by anyone other than a facility authorized by Cool Master UAE to service the product. And the limits of liability against Cool Master UAE for any such breach shall not exceed the cost of replacement or repair of the Equipment.

Proof of purchase in the form of Sale invoice which is evidence that the unit is within the warranty period must be

presented to obtain warranty service.

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